Summary of 8 August

Summary of 11 August, 2003 Class

Major activities of class:

Introduction of professor

Overview of syllabus

Discussion of student's expectations for course

Introduction of basic concepts and ideas of Business Process Reengineering and Six Sigma

Survey of history of "Getting Better"
Coverage of pages 1 - 20 of "Process Management"

Each student in attendance filled out a card indicating their name, email, work experience and reason for interest in the course.

	Introduction of professor
	Overview of syllabus
	Discussion of student's expectations for course
	Introduction of basic concepts and ideas of Business Process Reengineering and Six Sigma
	Survey of history of "Getting Better" Coverage of pages 1 - 20 of "Process Management"